Frequently Asked Questions
Everything you need to know about bringing TOIRO's curated home essentials into your space.
How do you ensure the quality of your home products?
At TOIRO, we partner directly with artisanal workshops and premium manufacturers. Each item undergoes a rigorous quality control inspection for material integrity, finish, and durability before it reaches our warehouse.
What is your shipping policy for fragile items?
We specialize in handling delicate home goods. All fragile items are double-boxed and secured with biodegradable cushioning. We offer insured shipping on all orders to ensure your items arrive in perfect condition.
Can I return a product if it doesn't fit my interior style?
Yes, we offer a 30-day 'Perfect Fit' return policy. If a piece doesn't complement your home as expected, you can return it in its original packaging for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to over 50 countries. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger furniture investments, we also offer flexible financing options through Affirm and Klarna.
Are your materials sustainably sourced?
Sustainability is core to the TOIRO philosophy. We prioritize FSC-certified woods, organic textiles, and recycled metals whenever possible to minimize our environmental footprint while maintaining high aesthetic standards.